I understand if this sounds almost impossible, because it certainly is not easy. Applicants have high expectations, and candidate experience is built from many components, from an easy application process to high-quality communication. However, our customer Elis has managed to achieve this in autumn 2024, and that is worth celebrating!
A five-heart candidate experience is an achievement whose background we absolutely wanted to document in the form of a joint blog post. So in this customer story, Elis Textile Service Oy's HR Manager Susanna Kalervo shares what is important to them in recruitment, how they ended up adopting TalentAdore's recruitment system, and what benefits they have gained from it.
"You won't find anything better on the market. We have not come across a system that is equally versatile, easy to use, and candidate-friendly."— Susanna Kalervo
A Warm Company Culture and Hybrid Work Support Each Other
Elis has a flat organization, and according to Susanna, people have become somewhat accustomed to the fact that when the door is open, you are welcome to come in for a chat. In these spontaneous everyday encounters, some very important insights occasionally emerge.
"Our company culture is warm. In recent years, we have invested heavily in developing a coaching and dialogue culture. We strive to involve our staff in the functioning of our work community and also invest in developing individual-level competence," says HR Trainee Sauli Keränen.
Elis offers a diverse range of roles, from customer service to drivers and sales. In a growing company, entirely new positions occasionally open up as well, a good example being the September recruitment for a transport coordinator in Tampere.
Elis operates with hybrid working in specialist roles. The head office is located in Tuusula, but the sales team also works from, for example, Tampere and Jyväskylä. If you are interested in working at Elis, see their open positions here.
The Goal: An Excellent Candidate Experience and a Functioning Talent Community
Elis's HR Manager Susanna has played an important role in developing the company's recruitment processes and candidate experience in Finland. One of the company's most important recruitment goals is precisely the continuous improvement of the candidate experience – and TalentAdore Hire has been a key tool in achieving this.
Elis attracts applicants well and has received positive feedback on its recruitment processes. Susanna notes, however, that particular attention is being paid to developing the Talent Community, so that the connection with applicants is maintained outside of active recruitments. This was one of the key reasons they ended up switching their recruitment system to TalentAdore Hire.
"The Talent Community feature was a decisive factor, as the old system had nothing comparable. With TalentAdore, building a talent pool is considerably smoother and easier," Susanna says. This enables the creation of long-term relationships with potential employees and also improves the quality of recruitments over the long term.
Personalized Communication Is the Key to a Positive Candidate Experience
Elis has invested significantly in candidate experience, and according to Susanna, TalentAdore has helped them take this to an even higher level. Every applicant is given personal feedback, which is a new and positive experience for many. "We value the time that applicants spend applying to us and want to show it," Susanna emphasizes.
The candidate feedback speaks for itself! Elis has received feedback such as the following examples shown above.
This personalized approach would not be possible without TalentAdore's system. "Automation, AI, and templates make good communication possible. It would be impossible to write feedback from scratch for 500 applicants," Susanna says.
Users Appreciate an Easy-to-Use and Modern System
The implementation of TalentAdore went smoothly at Elis, and according to Susanna, the system is easy to learn. Recruiting managers who do not use the system daily have also praised its clarity and ease of use. "Even managers who use the system less frequently have found it easy to use and can get help from TalentAdore's customer support when needed," Susanna says.
TalentAdore has helped the company particularly in improving candidate communication. The consistency and clarity of recruitment processes has improved significantly, and candidate experience is closely monitored using the tools provided by TalentAdore. "Our current average candidate experience score is around 4.5, which is an important metric for us," Susanna notes.
Susanna highlights TalentAdore Hire's candidate communication tools and the Talent Community feature as its most important functionalities. "The candidate communication tools and AI assistant summaries have been truly valuable. During interview days, it is easy to get a quick overview of what has been in a candidate's information," she says. Thanks to these features, the recruitment process has become smoother, and giving personal feedback to every applicant is now possible.
The Best Recruitment System on the Market Adapts to Many Needs
Collaboration with TalentAdore has worked seamlessly. According to Susanna, they have regular collaboration meetings, and if questions arise, answers come quickly. "In the meetings, you can also bring up your own views and ideas, which makes the collaboration really flexible," she adds.
Susanna warmly recommends TalentAdore Hire to other companies that want to develop their candidate communication and improve their recruitment processes. "Do not hesitate at all if you want to invest in your own candidate communication. TalentAdore makes recruitment smooth and is a genuinely candidate-friendly system, which cannot be said of many recruitment systems."
Overall, Elis has been extremely satisfied with TalentAdore Hire, and with its help they have succeeded in taking candidate experience and recruitment processes to a new level. Susanna sums it up: "You won't find anything better on the market. We have not come across a system that is equally versatile, easy to use, and candidate-friendly."
Elis Textile Service Oy
Our goal is to be the best and most desired partner for our client companies. We offer textile and hygiene services that follow the principles of the circular economy. We do not sell anything – instead, we lease high-quality textile and hygiene solutions. The solutions we offer consist of physical products surrounded by our service. We wash, maintain, repair, and deliver durable, tailored solutions to support our customers' everyday operations. Quality, cost-efficiency, and sustainability are the core benefits of our service. Elis offers textile and hygiene services in 30 countries.
We are a B2B service sector company with unique industrial expertise. Our success is based primarily on our skilled employees, who create added value for our customers every day, all around the world. When our employees are motivated and doing well, it shows outwardly to customers as personal customer service and high-quality standards.